Welcome to Skin and Beauty Stamford
These terms and conditions ("the Conditions") apply when you, as a consumer, access the www.skinandbeautystamford.co.uk website ("the Website") and use our online ordering service.
Before proceeding with your order, please read these Conditions carefully. You will see that they contain some useful advice on how to use our online ordering service. Nothing in these Conditions affects or detracts from, and these Conditions should not be read to affect, your statutory rights under English law. These rights cannot be waived or limited by contract, and you may assert such rights as you wish.
If you do not wish to accept these Conditions, you should not proceed with your order.
- General Information
1.1. We endeavor to provide you with a secure and customer-friendly online environment for you to purchase high quality skin care products and provide you with a professional service.
1.2. "We" are Skin and Beauty Stamford, our registered address is 17 Stockwell Avenue, Stamford, Lincs, PE9 2WH.
1.3. You can contact us by email at firstname.lastname@example.org, call us on 07928737898
- Orders and Acceptance
2.1. When you have placed an order with us by pressing the "Confirm Order" button, an email will be sent to you acknowledging your exact order details. All orders are subject to acceptance and availability. Our email is not an order confirmation or acceptance of your order and does not conclude the contract to purchase products from us. We reserve the right to reject any offer to purchase products made by you at any time.
2.2. Order acceptance and the conclusion of the contract between you and us will only take place when we confirm by e-mail to you that your order has been dispatched unless the order has been cancelled in accordance with these Conditions. Acceptance will be complete when we send our order dispatch confirmation e-mail to you. We do not take payment for your product until the order is ready for dispatch to you.
2.3. We reserve the right to withhold any order from dispatch in order to process further security checks. This can delay an order for up to 48 hours. All first orders must be shipped to the registered address of the cardholder that you provide to pay for your product.
- Pre-Order Items
3.1. Occasionally, we may be waiting for deliveries from our suppliers and may give you the chance to make an advance payment for certain pre-order products to enable you to make an advance purchase. This is to ensure that you receive the product in priority once stock has been delivered to us. Your rights in respect of advance purchase are the same as those for any other purchase on our Website.
3.2. Products received into stock may be pre-allocated to satisfy advance payment pre-orders and customers making advance payments will receive products in priority to customers on the waiting list or customers ordering through this Website for immediate delivery. Please note that we may be unable to deliver selected advance payment products due to supplier problems or quality check issues identified when we receive an order into stock. In such circumstances, we will notify you by e-mail and refund the advance payment to your credit card within 30 days of being advised that the product has become unavailable.
4.1. All prices shown on the Website are shown inclusive of VAT. Please note that our prices may change and any of our offers may be withdrawn at any time.
4.2. We are not legally bound to honour any prices where the prices displayed have been displayed in error. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you before dispatch and ask whether you wish to continue with the purchase at the correct price or we may cancel your order, refund you and notify you of such cancellation and refund.
- Terms of Payment
We currently accept on-line payments with a number of debit/credit cards. The current debit/credit cards we accept include: Visa, MasterCard, American Express, Maestro and PayPal and our acceptance is conditional on subsequent validation of the card transaction with the issuer. You confirm that the credit/debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Such checks may include credit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction) and be carried out to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We may share your personal data with such third parties as are necessary to enable us to do such checks.
We insure each product you purchase during the time it is transit from our premises to you.
- Product Warranties and Availability
7.1. We have taken all prudent steps to present products on the Website as accurately as possible. However, we accept no responsibility for variances in colour or style due to the settings on your computer monitor or mobile device. There may be minor differences between the specifications given for products on the Website and the product that you receive as we do offer products for sale which are not mass produced.
7.2. Whilst every effort is taken to ensure all products offered on our Website are always in stock, occasionally some products will be temporarily out of supply and cannot be restocked. If products that you order are out of stock or subject to a delay, we will try to contact you at the e-mail address you provided when placing your order.
7.3. All products advertised on the Website are for the personal use of consumers only. You must not resell or apply any trade marks to any product that you purchase from the Website and they must not be used for any form of advertising or promotional purpose. We reserve the right to restrict multiple quantities of a product being shipped to one address or customer.
8.1. Postage and packaging charges are as per the charges displayed when you place an order or as shown on the Delivery Information page. Please allow up to 3 working days for UK delivery (depending upon your chosen delivery option). Please note that unfortunately we cannot deliver on Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.
8.2. We endeavour to dispatch all orders within 24 hours. However, please allow up to 7 working days for delivery as external factors may cause delays. Your order will be shipped once: (a) payment has been approved; and (b) your delivery/billing address has been verified. Please be aware that any orders placed after 2.30 PM will not be dispatched until, at the earliest, the following day.
8.3. Delivery costs are as stated on ALL orders placed. Returns are charged at cost to the customer unless faulty or the product differs from the advertised product. Products will be delivered via our carrier partners Royal Mail.
- Cancellation, Refunds and Return Policy
We offer the Dermalogica 100% money back guarantee, if you are dissatisfied with your Dermalogica purchase. We are happy to give a full refund or exchange. Please follow the procedure below.
9.2. . via email (email@example.com) or call us on 07928737898, confirming your name, address and order number.
If you are unhappy with your purchase, please contact us within 28 days of purchase. In order for your return to be dealt with correctly and efficiently you MUST follow the correct procedure as detailed. (i) Please email us at firstname.lastname@example.org confirming you full name, address and order number, and your reasons for returning the items too us. (ii)We will email you a return address label to print. (iii) Once complete, repackage your item in the original box, attach the label securely and post at your local post office. Once we have received the return items we will provide you with a replacement (if available) or a full refund. If the item was faulty we will refund the cost of returning the faulty items via the Royal Mail Second Class service.
9.2. Under the UK Consumer (Distance Selling) Regulations 2000, for any online orders through skinandbeautystamford.co.uk you are also entitled to cancel your order for a full refund. To cancel your order, please email us or call us within 28 working days after receipt of purchase and quote your order reference number when doing so. The items must be returned unused, and where possible in the original packaging.
9.3. Delivery charges to return any unwanted items are non-refundable. If you change your mind about the products you have ordered you will be responsible for the cost of returning those products to us.
9.4. If you need to return goods please choose Royal Mail Tracked service.
10. Returns Policy
10.1. When returning products please do the following: (a) contact us first at email@example.com or call us on 07928737898 quoting your name and order number and reason for return. (b) we will endeaavour to resolve the problem and return and issue you with a returns number and returns address; and (c) return your product with a note including details of your name, returns number, contact details, order reference number and the reason why you either: (i) wish to return your product or cancel your order; or (ii) the reason why you believe your product is faulty.
Doing this assist us in giving you a quicker reply when we receive the product when organising a possible replacement or refund. Your product must be returned unused and, where possible, in the original packaging. Please therefore keep the original packaging until you are certain you wish to keep your product. If you do not retain your original packaging please use similar packaging that will provide similar protection as your product must be received by us "as new" and in a condition for resale.
10.2. Return costs will only be refunded if the product is faulty, or if it differs from the advertised product. We are unable to accept responsibility for any parcels returned to us until we safely receive them. Where the delivery of an order is refused, we reserve the right to deduct from the refund both the original delivery cost plus the cost of returning the goods to us.
Returns will only be dealt with via email (firstname.lastname@example.org ) or by phone 07928737898. Returns of products purchased online will not be accepted at Skin and Beauty's Salon.
We will be delighted to help you place an order over the telephone, advise you on the range of products we offer on the Website and help you with queries about payment. Just call us on 07928737898. For any additional help in relation to the above please refer to our Website or, alternatively, contact us directly by e-mailing email@example.com
- Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these Conditions if the delay or failure arises from any cause which is beyond our reasonable control. Examples of such delays or failures may include strike action or failure by our delivery companies to deliver your products on time due to exceptional circumstances such as strike action, hazardous weather conditions or accident.
- Intellectual Property
13.1. We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it including "Skin and Beauty" trade mark. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.
13.2. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal reference and you may draw the attention of others within your organisation to material posted on our Website.
13.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
13.4. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.
13.5. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
13.6. If you print off, copy or download any part of our Website in breach of these Conditions, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Questions or Contacting Support
If you have any questions whatsoever, then please do get in touch - we would love to help. Simply email us at firstname.lastname@example.org or call us on 07928 737 898.